Delete your account

You can have your Commence account and everything stored under it deleted at any time, whether or not you still have the app installed. If you do still have it, you can do it yourself from inside the app; if not, email us and we will do it for you.

In the app

1. Open the menu, then tap your name at the top of it to open your profile.
2. Scroll to the bottom, past the Account section, and tap Delete account.
3. Confirm. The account and its data are deleted straight away and you are signed out. There is no way to undo it afterwards.

If you no longer have the app

1. Email privacy@commence.training with the subject “Delete my account”.
2. Send it from the email address on your account, or tell us your username, so we can be sure the request is yours. If you signed in with Apple and hid your email, your username is enough.
3. We delete the account within 30 days and reply to confirm when it is done. There is no way to undo it afterwards.

What is deleted

• Your sign-in account, including any Google or Apple sign-in linked to it.
• Your profile: name, username, picture, height, weight and date of birth.
• Your programmes, exercise logs, workout history, progress entries and progress photos.
• Your coaching relationships, coach profile and application, if any.
• The photos and videos you attached to messages and check-ins.
• Exercise demos you posted, and any Smart Coach programmes and insights.
• Your notification device tokens.

What remains

Messages you sent to a coach or client stay in their copy of the conversation, without your name attached and with the attachments removed, since they are part of that persons record too. If you were a coach, programmes you published to the library stay there without your name, so that people that have them already keep them. Nothing else is kept, and we hold no backup copies of deleted accounts.

Details of what the app collects and why are in the privacy policy.